Terms of service

This website is operated by Charlotte Garwood. Throughout the site, the terms “we”, “us” and “our” refer to Formr. Formr offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Purchase & Creation Policy

At FORMR.au, every sculpture begins from nothing—thin air transformed into form—and is uniquely created to your specifications. By purchasing a sculpture, whether custom-made or pre-ordered, you acknowledge and agree to the following:

1. Creative Process & Uniqueness

  • Each sculpture is a one-of-a-kind piece, brought to life through my creative ability and craftsmanship.

  • Your sculpture may differ from the inspiration or visual render you provide. Please understand that while I strive to capture your vision, it is not possible to create an identical, carbon-copy reproduction of an artificial intelligence render or digital mock-up.

2. Handmade Quality

  • All sculptures are 100% handmade and hand-painted.

  • With handmade work, light imperfections are natural and intentional—these may include visible brush strokes, subtle specks, or gentle variations in finish.

  • If you request a painted finish, please note that results may differ slightly from a swatch, particularly if the paint supplier is unknown.

3. Timeline & Production

  • Creation takes time. Depending on scale and complexity, some custom orders can be completed in as little as 2 weeks, while others may take up to 6 weeks.

  • Any sculpture over 2 metres in size automatically requires a minimum of 6 weeks due to its complexity.

  • This process cannot be rushed, and I appreciate your understanding as I dedicate the necessary time to ensure quality and craftsmanship.

4. Philosophy of Wabi-Sabi

  • By purchasing, you embrace the philosophy of wabi-sabi—welcoming the beauty of imperfection, natural variation, and the artistry of a piece that will be uniquely yours.

5. Gratitude

  • Thank you for supporting my small business and trusting me to bring your creative vision to life. Each purchase allows me to continue creating meaningful, handmade works of art that live in your space for years to come.



SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@charlottegarwood.com.